Refund policy

RETURNS (General)

We have a 30-day return policy. 

To be eligible for a return, your item(s) must be unused and in the same condition that you received it.  It must also be in the original packaging.

To complete your return, prior to sending back the goods please email service@airbrushstore.co.nz and request a return merchandise authorisation (RMA) number.  To ensure your return is processed correctly and in a timely manner, we only accept returns that are accompanied by an approved RMA number issued by us. (Write the RMA number on the outside of the courier box; please do not write it on the actual product).

Please keep a copy of your courier tracking number from the courier company when sending back goods.

Returns address:
Air Brush Store
60B Cryers Road, 
East Tamaki, 
Auckland 2013

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  It may take a few days for the refund to appear.

If you believe you have not received a refund that has been approved by us (after first checking with your bank or credit card company, as applicable). please contact us at service@airbrushstore.co.nz.

RETURNS (Damaged or Incorrect Goods)

If you receive damaged or incorrect goods, you must advise us in writing within 5 days of the goods being shipped from our distribution centre.  If we do not receive notice in writing within this time frame, the delivered goods will be deemed to be correct.

If you wish to return damaged or incorrect goods, you can do so by requesting a return merchandise authorisation (RMA) number from our customer service team at service@airbrushstore.co.nz.  To ensure your return is processed correctly and in a timely manner, we only accept returns that are accompanied by an approved RMA number issued by us. (Write the RMA number on the outside of the courier box; please do not write it on the actual product).

When making returns by courier, please ensure you retain your tracking number in case the goods get lost in transit.

All returns (accompanied by an RMA number) can be returned to our distribution centre, located at:
Air Brush Store
60B Cryers Road, 
East Tamaki, 
Auckland 2013,

Once returned goods have been verified as damaged or incorrect compared to your order, we will ship replacement goods to you as soon as possible thereafter.